Effective from January 1st 2025

1. PAYMENT & AUTO-RENEWALS
 

This Billing Policy is incorporated into and forms part of the Drive Me Digital Terms of Service. By purchasing or subscribing to any service, you agree to be bound by both this Billing Policy and our Terms of Service www.drivemedigital.com/terms-of-service. By purchasing any subscription or service from Drive Me Digital, you authorize us to charge your designated payment method, through Stripe or PayPal for the package and term you agreed to at purchase, whether through online checkout or a signed service agreement, in accordance with these Terms of Service.
 

Monthly Subscriptions:

All monthly subscriptions are sold as fixed-term commitments. The minimum subscription term is three (3) months, however, most plans are subject to six (6) or twelve (12) month terms as outlined in the package description or service agreement. While payments are billed on a monthly basis, enrollment constitutes a binding commitment to the full term purchased. Early cancellation does not release you from your obligation to pay all remaining installments for the agreed term, and no credits, offsets, or refunds will be provided.

Unless otherwise stated in writing, subscriptions automatically renew for the same fixed term at the then-current rate. 

Renewals: Because we allocate resources and plan work in advance for the entire term, any cancellation or non-renewal must be submitted in writing with at least 30 calendar days’ notice before the end of the current term.

One-Time Services: One-time services are billed in full upfront and do not automatically renew.

Payment Processing: We do not store your full payment details. All transactions are securely processed via Stripe or PayPal, which encrypts your payment information in compliance with PCI-DSS standards.

2. CANCELLATION POLICY
 

Cancellations must be submitted in writing to cassie@drivemedigital.com with the subject line “CANCEL” and must clearly state the service or subscription to be cancelled.
 

• Monthly Subscriptions (Fixed-Term): Must be cancelled at least 30 calendar days before your next billing date to avoid renewal. Your payment obligation remains for the full term purchased.

• Multi-Month Subscriptions: These are binding for the full term purchased. Cancellation requests will take effect only after the current term ends.

• One-Time Services: Cannot be cancelled or refunded once work has commenced.

• No Partial Refunds: We do not issue partial or prorated refunds for unused time or services, except where required by law.

• Company-Initiated Cancellations: Drive Me Digital reserves the right to cancel services at any time for breach of terms, non-payment, or other valid cause, in which case any unused portion of prepaid fees may be refunded at our sole discretion.

In order to avoid auto-renewal for the same full-term commitment, you MUST send in your cancellation email THIRTY (30) BUSINESS DAYS before your next billing date to the following email address cassie@drivemedigital.com.

3. REFUND POLICY
 

Please read this policy carefully. This is the REFUNDS POLICY at DRIVE ME DIGITAL. All services are non-refundable due to the nature of digital marketing services, which involves time, resources, and third-party costs that cannot be reversed once initiated. By purchasing, you acknowledge and agree that:

• You are responsible for reviewing service details before purchasing.

• All sales are final, and no refunds will be issued once work has commenced or deliverables have been provided.

This applies to subscriptions and one-time services regardless of usage or satisfaction.

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4. FAILED PAYMENTS
 

If a payment fails, Stripe or PayPal will attempt to reprocess the charge for up to 30 days. If payment remains outstanding after seven (7) calendar days, a late fee of 5% of the outstanding balance (minimum $50) will be added to your account. If payment remains outstanding for thirty (30) days, services may be suspended or terminated immediately, and your account will be considered in default.

Service will resume only after all outstanding amounts, including late fees, are paid in full.

Collection of Overdue Balances
If your account remains unpaid for more than thirty (30) days, Drive Me Digital reserves the right to:

• Refer the account to a collections agency, and/or

• File a claim in California small claims court or other court of competent jurisdiction.

• Or other reasonable collections method.

You agree to reimburse Drive Me Digital for all reasonable costs of collection, including late fees, collection agency fees, court costs, and attorney’s fees.

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5. CHARGEBACKS & DISPUTES

If you initiate a chargeback without first contacting us to resolve the matter, we reserve the right to terminate all current and future services and pursue collection of the owed amount, including any dispute fees charged by our payment processor. Any chargeback filed on a validly due invoice will be treated as non-payment and may be pursued through collections or legal action.
 

6. CLIENT RESPONSIBILITIES

To enable Drive Me Digital to perform services effectively, you agree to:

1. Provide Accurate Information: Supply complete, accurate, and timely information, materials, and approvals as reasonably required for us to perform the services.

2. Access & Credentials: Provide and maintain valid access credentials (including logins, passwords, and API keys) for relevant platforms, accounts, and tools. You are solely responsible for ensuring you have the legal right to share this access and that doing so does not violate any third-party terms of use.

3. Data Compliance: Ensure that all personal data, mailing lists, and customer information you provide to us has been collected and is shared in compliance with applicable laws (e.g., GDPR, CCPA, CAN-SPAM, and other privacy regulations).

4. Security: Maintain appropriate security measures on your own systems to prevent unauthorized access to shared accounts or data. We are not liable for breaches caused by your failure to implement reasonable safeguards.

5. Decision-Making & Approvals: Review and approve deliverables in a timely manner. Delays in approvals or provision of materials may affect project timelines.

6. Third-Party Platforms: Maintain your own accounts with third-party platforms (e.g., Meta, Google, Shopify, Klaviyo) and remain responsible for any fees, subscriptions, or charges from those platforms.

7. Cooperation: Communicate promptly, respond to reasonable requests, and notify us of any changes to your business, services, or marketing activities that may affect our work.

8. Delays & Impact on Deliverables: A “delay” is defined as any instance where Drive Me Digital cannot proceed with work because the Client has not provided required information, approvals, access, or feedback within 5 business days of our written request (unless another timeline is agreed in writing).

Any such delay may:

• Postpone delivery dates, campaign launches, or milestones; and

• Result in a loss of allocated service hours for that billing cycle, which are non-refundable.

 

If a delay extends beyond 14 calendar days, Drive Me Digital reserves the right to pause work until outstanding items are received and to adjust project timelines accordingly.

 

Failure to meet these responsibilities may delay or impact the delivery of services, and Drive Me Digital will not be held responsible for any resulting loss or performance issues. Missed timelines are to be considered a loss of hours and revisions are not included, which means the work will not be re-done at the expense of Drive Me Digital and it would be subject to new full-rate billing hours. 
 

7. YOUR ACCEPTANCE OF THESE TERMS
 

By subscribing to or purchasing any service from Drive Me Digital, you agree to this Billing & Subscription Policy. Continued use after updates constitutes acceptance of any revised terms.

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8. CONTACT US

If you have any questions about our BILLING POLICY, please contact us: cassie@drivemedigital.com.